James
M. Matters
· 1845 Scull Street, Lebanon, PA 17046 ·
· Telephone: Home (717) 270-7288 ·
· E-mail: [email protected] ·
Objective
An Information Systems Department position which will provide opportunities to further
expand and apply my skills and experience in Computer Information Systems. Working within
an organization that will capitalize on my strong people skills and management experience.
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Education
Lebanon High School
Diploma–Business Studies, 1986
Lebanon Vocational Technical School
Diploma–Building Trades and Maintenance, 1986
Harrisburg Area Community College
Computer Information Systems - Microcomputer Specialist, 1997-Present
28 credits earned toward a certificate in Computer Information Systems, GPA 4.0
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Related Experience
Harrisburg Area Community College - Computer Services Department 9/98 - Present
Lab Monitor / Technician
Accomplishments and responsibilities:
Tutoring and assisting students in the use of the Windows Operating System, the
Internet and the Microsoft Suite of Products
Providing technical assistance to students and college staff
Installation, maintenance, and enhancement of the campus network:
Hardware installation including; hard drives, network cards, floppy drives, sound cards,
RAM, and other hardware devices
Software installation including; Windows 95/NT, Office 97, Novell NetWare Client,
and various other applications
Assisted in the installation and upgrading of the network including terminating,
testing, and wiring computer labs from Category 1 to Category 5, installation of
MAU’s, hubs, and switches
Other responsibilities included; troubleshooting, repairing and upgrading PC’s,
installation of peripherals, use of Lightning Strikes and Fortress security
software, Ghost Utility software, and desk top publishing
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Other Experience
The Wood Company - Hershey Foods Corporate Headquarters 4/92 - 8/96
Catering Director
Accomplishments and responsibilities:
Managed accounting for Headquarters Cafe and Satellite Cafe, including accounts
receivable, accounts payable, cash operations, sales reports, sales invoicing, weekly sales
closings, bank deposits, and all customer billing
Oversee cafe operations, including cashiers and payroll, food quality, displays/promotions
Provide catering services to Corporate Headquarters and three other corporate facilities:
Includes function scheduling, menu selection, staffing, facility preparation
Responsible for billing and accounting for all catered events
Catering sales per year average $175,000 to $200,000
Hotel Hershey, Hershey Entertainment & Resort Co. 9/87- 3/92
Waiter
Accomplishments and responsibilities:
Catering banquets, room service, four-star dining room, formal service
Other duties included cashier, reservationist, host
Seafood Shanty Restaurant 9/83 - 6/87
Kitchen Manager
Accomplishments and responsibilities:
Managed accounting, food preparation, inventory and ordering of food and supplies
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Skills
Excellent customer service, communication, and organizational skills
Ability to work as an affective team member with positive work ethic and attitude
Experience with PC construction, hardware and software installation and upgrades
Extensive experience with the following software applications: Windows 95, Microsoft
Works, Microsoft Office Suite including Word, Excel, and Access,Novell NetWare Client,
Netscape Communicator/Navigator and Composer, Internet Explorer, Print Shop Deluxe,
Lightning Strikes, Fortress, Windows NT, and experience with COBOL and HTML
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Awards & Achievements
Certificate of Commendation - Appointment to the Dean’s List 1997-1998
Certificate of Recognition for Student Worker achievements, accomplishments, and service
Recognition in artistic effort in program and poster design for the college play “Trifles”
Certificate of Completion “Quality Customer Service Training Seminar”
Certificate of Completion “Management Orientation Program”
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