·  1845 Scull Street, Lebanon, PA 17046 ·

·  Telephone: Home (717) 270-7288 ·

· E-mail: [email protected] ·

Objective

An Information Systems Department position which will provide opportunities to further

expand and apply my skills and experience in Computer Information Systems. Working within

an organization that will capitalize on my strong people skills and management experience.

Education

Lebanon High School

Diploma–Business Studies,  1986

Lebanon Vocational Technical School

Diploma–Building Trades and Maintenance, 1986

Harrisburg Area Community College

Computer Information Systems - Microcomputer Specialist,  1997-Present

     28 credits earned toward a certificate in Computer Information Systems, GPA 4.0

Related Experience

Harrisburg Area Community College - Computer Services Department    9/98 - Present

Lab Monitor / Technician

Accomplishments and responsibilities:

    Tutoring and assisting students in the  use of  the Windows Operating System,  the

     Internet and the Microsoft Suite of Products

    Providing technical assistance to students and college staff

    Installation, maintenance, and enhancement of the campus network:

  Hardware installation including; hard drives, network cards, floppy drives, sound cards,

   RAM, and other hardware devices

  Software installation including; Windows 95/NT, Office 97, Novell NetWare Client,

   and various other applications

  Assisted in the installation and upgrading of the network including terminating,

   testing, and wiring computer labs from Category 1 to Category 5, installation of

   MAU’s, hubs, and switches

  Other responsibilities included; troubleshooting, repairing and upgrading PC’s,

   installation of peripherals, use of Lightning Strikes and Fortress security

   software, Ghost Utility software, and desk top publishing

Other Experience

The Wood Company - Hershey Foods Corporate Headquarters    4/92 - 8/96

Catering Director

Accomplishments and responsibilities:

    Managed accounting for Headquarters Cafe and Satellite Cafe, including accounts

     receivable, accounts payable, cash operations, sales reports,  sales invoicing, weekly sales

     closings, bank deposits, and all customer billing

    Oversee cafe operations, including cashiers and payroll, food quality, displays/promotions

    Provide catering services to Corporate Headquarters and three other corporate facilities:

  Includes function scheduling, menu selection, staffing, facility preparation

  Responsible for billing and accounting for all catered events

  Catering sales per year average $175,000 to $200,000

Hotel Hershey, Hershey Entertainment & Resort Co.    9/87- 3/92

Waiter

Accomplishments and responsibilities:

    Catering banquets, room service, four-star dining room, formal service

    Other duties included cashier, reservationist, host

Seafood Shanty Restaurant    9/83 - 6/87

Kitchen Manager

Accomplishments and responsibilities:

    Managed accounting, food preparation, inventory and ordering of food and supplies

Skills

    Excellent customer service, communication, and organizational skills

    Ability to work as an affective team member with positive work ethic and attitude

    Experience with PC construction, hardware and software installation and upgrades

    Extensive experience with the following software applications: Windows 95, Microsoft

     Works, Microsoft Office Suite including Word, Excel, and Access,Novell NetWare Client,

     Netscape Communicator/Navigator and Composer, Internet Explorer, Print Shop Deluxe,

     Lightning Strikes, Fortress, Windows NT, and experience with COBOL and HTML

Awards & Achievements

    Certificate of Commendation - Appointment to the Dean’s List 1997-1998

    Certificate of Recognition for Student Worker achievements, accomplishments, and service

    Recognition in artistic effort in program and poster design for the  college play “Trifles”

    Certificate  of  Completion “Quality Customer Service Training Seminar”

    Certificate of Completion  “Management Orientation Program”